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HBO

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What is your customer experience with HBO?

HBO Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • HBO has 2.1 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.

  • 27% of users would likely recommend HBO to a friend or colleague.

  • Rating Distribution
  • Pros: Movies, Great movies, Amount of contant.
    Cons: Nonsense like this bill maher, Bad recovery, Causing an overdraft.

View full overview ›

Media from reviews

Canceled on HBO
Canceled on HBO - Image 2HBO - Racist hate speech programsHBO - Racist hate speech programs - Image 2Can't login to hbomaxHBO - How could you?  Why would you?
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Top HBO Reviews

Positive Review

"Pay bill"

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Our representative was wonderful!! She was so helpful, friendly, and nice!! She made the service resume & walked us through it.

Critical Review

"Can’t get in touch with you- not by phone , not by ensil"

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I NEED TO SPEAK WITH LIVE PERSON! I tried calling but you are supposed to send code but dont SEND. This is frustrating Since I cant call you, please call me....

Show reviews that mention
phone account subscription bill payment week refund schedule cox question
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Lloyd S Dmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clermont, Florida

Streaming service

I am not pissed. I just need help setting up streaming for my TV and iPads. How can I get a live person on the phone?

View full review
Arlette N
map-marker Fort Lauderdale, Florida

Can’t get in touch with you- not by phone , not by ensil

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I NEED TO SPEAK WITH LIVE PERSON!

I tried calling but you are supposed to send code but dont SEND. This is frustrating

Since I cant call you, please call me.

(927)207****

I created an acct by mistake and within 15 tried to cancel but not being able

View full review

User's recommendation: Stay away from HBO Max as you wound be able to get in touch with them to cancel subscription

GLEN W Xvp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Technical issues

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My HBO Max was not streaming. There was nothing wrong with my fast internet service.

I canceled, even though they still charged me after I canceled. I tried to call them, and it was impossible to get connected.

Of course, I was directed to AI, which made it impossible to connect with a live agent. I did not get the refund that I deserve, even though I canceled.

View full review
Loss:
$17
Pros:
  • Very few pros
Cons:
  • So many repeats and technical issues

Preferred solution: Full refund

User's recommendation: Avoid HBO Max if there's a problem you will have no help

Kamika Ryu
map-marker Ringgold, Georgia

Technical issues

I need help getting the voice

Over what is happening like verbal off. Can someone help, clearly your phone number doesn't work

View full review
Riyan Wfq
map-marker Los Angeles, California

New membership and it will not work

No one apparently can help me. I just paid 1699 last night for two devices to be running and it will not let my TV play anything and theres no one else on anything so it makes no sense and the lady was nice enough but didnt help me super *** frustrated right now.

View full review
Yovanna Bqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nashville, Tennessee

Not receiving Max I am getting highly pissed off

Nobody answered the damn phone I paid for Max through my debit card so I paid for it and I would like to receive Max if not I want my refund not receiving Max and I am highly pissed off the advertisement seems like a lie

View full review
Anonymous
map-marker Newington, Connecticut

Question about schedule

HBO works; I wanted to watch the movie Dune 2024, and HBO had it advertised last week on the Cox TV Guide. What was actually televised was Dune 1984.

HBO said it was a Cox problem AND Cox said it was a HBO problem. Annoying.

View full review
Anonymous
map-marker Newington, Connecticut

Question about schedule

The phone call to HBO was fine; the wait was about a minute or two. The overall issue was NOT really resolved, it turned out to be a Cox Cable issue, not a HBO issue.

Actually, Cox couldn't solve it either.

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Jonathan G Aqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Date change payment

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I want to change the billing date from the end of the month to the first week of the month. The bill is due every 28th. I need it to be on the 3rd or 4th of the month.

View full review

Preferred solution: To change my due date

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker West Jordan, Utah

I just want to cancel and I do not have any response about it

Contains 1 confidential file for company representatives

I get the subscription to HBO max and I can never log in , they charge the monthly amount twice and never solve anything I just want to cancel my subscription of HBO max cause I dont have access to the account.

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Angel F Qau

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Get a refaund

Contains 1 confidential file for company representatives

Mi primo me presto su cuenta de HBO pero lo tenia vensido intente ves un tv show ya que me presto su cuenta viajar pero al momento de entrar ise un pago de error atrabes de mi cuenta apple es importante aser la cancelacion ya que se iso el pago por error y poder cancelar el pago y resivir un reembolso de mi dinero

View full review
Loss:
$21

Preferred solution: Full refund

Zayde Ahj
map-marker Dallas, Texas

Charged

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Unable to get promo price placed on the account for the 3 dollars per month. missed payment and stated unable to assist.

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User's recommendation: speak to a manager

Anonymous
map-marker East Weymouth, Massachusetts

Help on account

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She was condescending and not helpful whatsoever. I have been streaming hbo max for months and when she couldn't find it by my email she refused to look it up by my name and even commented how there could've been a typo on their end when creating account to begin with. Ridiculous!!!

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Media Expert Talks

Disinformation: Russian and Chinese trolls among us

Disinformation: Russian and Chinese trolls among us

Jun 16, 2022

How to know what’s fake on social media? In this video, Prof. Darren Linvill from Clemson University Media Forensics Hub explains how disinformation works, common tactics of political propaganda, the role of trolls, hashtags, and how to spot fake news.

Prof. Darren Linvill
Prof. Darren Linvill

Darren Linvill investigates data messaging and context accompanied by inauthentic behavior on social media networks. He also examines misinformation and disinformation in the rising field of social media forensics and data monitoring.

Janet S Pzf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

I loved Seinfeld and liked the early Curb your Enthusiam shows. This last season is discusting.

Larry David was a talented and funny man.

He is now an old disgusting *** *** It is so sad to see such a good show turn into a show that is not funny and should not be on the air. Janet Sheerin

View full review
Pros:
  • Some good shows
Cons:
  • Too liberal

Preferred solution: Curb Your Enthusiam being taken off of cable

User's recommendation: Don't watch Curb Your Enthusiam

Anonymous
map-marker Las Vegas, Nevada

Bill Maher

I am going to cancel the MAX subscription because I can't watch Maher on Friday like I want. If I have to wait until the next day, I may as well get it for free on YouTube.

View full review

User's recommendation: don't subscribe to MAX

Anonymous
map-marker Traverse City, Michigan

It's not working and hasn't been for two days

How many times do I need to say this. My Cable TV does not work for HBO and Showtime.

I'vd tried everything.

I want a tec to come to my house and fix it. I am 80 yrs of age and handicapped.

View full review

About

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Summary

HBO is American cable television company owned by Home Box Office Inc. It is a subsidiary company of Time Warner. This television network was found by Charles Dolan in 1972 in NYC, NY. HBO shows original series and miniseries, documentary movies and hit-movies, comedies and sports shows, kids programs. This cable television company provides up to thirteen multiplex channels, depending on provider. Their channels are broadcasted on Eastern and Pacific time zone schedules. HBO HD is a high definition simulcast translated in 1080i format. HBO on Demand provides access to subscribed channels. Since 2011 it has offered an option to watch movie in 3D format. HBO Latino presents original programs in Spanish language. HBO GO is a streaming service that gives ultimate access to any movie or show from anywhere. HBO has expanded and provides their television cable services on international level. Nowadays HBO operates in more than 50 countries in Europe, Asia and Latin America.

HBO reviews and complaints

HBO is ranked 304 out of 5826 in Media category

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