I renewed my subscription 2 months ago, I had problems playing a number of titles on both of my Xbox One consoles and decided to open a ticket with HBO support. I continue to pay for a service that doesn't work as advertised, and no progress has been made on resolving my issues.
Anytime I have talked to or emailed support, I'm told that there's nothing that they can do to make this right and that I should just hold out for a fix action. When I asked HBO support about getting a complete or partial refund, I was told to contact Google play. Google play told me they'd have to cancel my subscription and that there'd be no guarantee that I'd get any refund.
I have an active trouble ticket that is still being worked but I'm almost at the end of my rope. HBO doesn't care about it's customers or supporting them, it cares about the $$$.
Product or Service Mentioned: Hbo Subscription.
Reason of review: Return, Exchange or Cancellation Policy.