Debe N
map-marker Milwaukee, Wisconsin

Promo

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I was duped into thinking I could order HBO this morning for $7.99 which came up when I tried to sign up but now its too bad so sad its gone. Just frustrated
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Preferred solution: Price reduction

User's recommendation: Waste of time

Brian H Dwu

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Verified Reviewer
| map-marker College Station, Texas

Because I pay you to provide streaming sevices, and I try to contact you and you send to a place where I have to pay to find out why I am not recieing what I payed for... WTF!

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Because I pay you to provide streaming services, and I try to contact you, and you send to a place where I have to pay to find out why I am not receiving what I paid for... WTF!
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Preferred solution: Let me access the shows I want to watch. WTF! it is what I paid you for...

User's recommendation: Avoid HBO, the are liars and cheats!

neisha a

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Verified Reviewer

Can't login to hbomax

Can't login to hbomax
I have deleted and re-download the HBO max app onto my Apple iPhone and try to login to my AT&;;;T subscription and it tells me that my subscription is expired but its not and will not let me stream HBO max. I waited on the phone on hold for 21 minutes until I finally opted out to do the option of having a callback and it was not called back at any point at the time that I asked to be called back
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Preferred solution: access to my subscription

Anonymous
map-marker Denham Springs, Louisiana

Complaint about content agenda

Four Hours at the Capital

Most of us saw the coverage of January 6, 2021 actions at the Capitol in real time on TV, cable and/or satellite. We have heard the opinions on the activities from being Insurrection to grandmothers protesting.

You have rehashed and bought into the Insurrection agenda.

Your editors have a right to your opinion BUT a much better documentary would have been an in-depth research into the role of the FBI in the days events. (My bias is that I do not like under-cover operatives; law enforcement people should always be trying to stop criminal activity. I think it is corrosive to law enforcement to allow, encourage or take part in illegal activities.) The FBI may not have been as instrumental in Jan. 6th as they were in the kidnapping of the Michigan governor, but the FBI had numerous operatives and informants on the scene that, in the very least, did nothing to stop the trespassing, but also probably encouraged and abetted the disruptions as a last chance to vilify Donald Trump and his supporters.

Remember, the FBI started out by lying to get FISA warrants to spy on the Trump campaign and after election set out to entrap Michael Flynn and repeat Russia, Russia, Russia for four years.

HBO in its documentary should rise above the noisy and breathless rhetoric and tell us what we do not know. The FBI is supposed to be going after the nastiest of the nasty interstate Bonnie & Clydes, not turning a raucous demonstration into an Insurrection

Julia Passyn

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Keelyn Rpn

This app needs work. Not worth the money.

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It is not easy to get the app to open on my smart tv. It is often overtaken by other apps while I am watching a program. Both are very frustrating and frequent issues.
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Preferred solution: Price reduction

User's recommendation: I do not recommend subscribing to this app.

Resolved
Benjamin L Gud

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Supporter
| map-marker Bratislava, Bratislava

Resolved: I can't log in

Updated by user Aug 29, 2021

Company fixed the issue and I have been provided with product or service ordered. As I've said I called Slovak support service number and they sent me an e-mail with link to create a new password. No problems logging in after that:).

Original review Aug 29, 2021
My complaint was about I could not log in into my HBO Go account, the customer service agent was very friendly, she gave me a link to a website that did not work, but she was very pleasant. In the end, I found out the number to Slovak customer service and called them. I don't know what else to say.
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Preferred solution: Let the company propose a solution

User's recommendation: Check if the number you are calling provides support for customers outside US:)

Anonymous
map-marker Tacoma, Washington

Cancel order already have through Xfinity

I need my $14.99 + tax reimbursed back into my bank account. I didn't realize I already had HBO MAX through Comcast Xfinity I contacted your company the same evening to cancel my order and for a refund. Furthermore, I also notified my bank about what happened they also told me to contact you and that's what I did I hope my refund will be deposited back into my account as soon as possible thank you.
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User's recommendation: I would recommend your company if they don't already have it

Christine B Yft

Having to sign into an existing account. error message after about 3 hours it always stops for an error message.

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I have to sign in to hbomax, and I have gone through your process 6 times! Why do I have to sign in to hbomax when I have an existing account ? I am so fed up with hbomax when I'm watching hbomax after about 3 hours the app stops, I get an error message and have to go back out to my apps, then back into hbomax! I expect better service, no issues, problems for $15.00 a mo month. I this continues I will cancell hbomax!
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Preferred solution: Deliver product or service ordered

User's recommendation: It's a waste of money! Can't even enter my complete "what happened" on hold for now over 15 min. with customer service!

Connie P Nvh

Change of payment method

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Contacted PayPal regarding a charge. Specifically stated to PayPal that I was not disputing the charge but inquiring what it was because bill didnt describe what service. PayPal cancelled the payment of the subscription. They said couldnt put payment back. They said call Samsung. After 7 calls to Samsung they said call HBOMAX. I found the number through this website and the customer service rep couldnt help me reestablish payment nor tell me how to do this online. This is an account I pay for my daughter in another state. I have my own account. I told them to not call her but me. Waiting still.
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Preferred solution: I want to pay them lol.

Anonymous
map-marker Saint Louis, Missouri

Could not make e-mailed offer work

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I received an e-mail that said I could change my non-ad plan from monthly to yearly, but when I tried to do that, I got error messages. I never received a response from HBO. Eventually, the problem resolved itself.D
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User's recommendation: Don't uise this site to reach HBO Customer Service. They never respond.

Christopher W Snx

Fustration

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Server constantly crashes when trying to load. I have not be able to view a single movie or show in three days. Honestly get your act together HBO. With the big name as this company is you would think it would have a working server. when searching or moving it is extremely slow, even crashes at times. When opening a movie it crashes. when searching it crashes, its awful.
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Pros:
  • Amount of contant
Cons:
  • Constantly crashes

Preferred solution: Let the company propose a solution

Anonymous
map-marker Weston, Massachusetts

Have HBO max in my phone but can't get it on my tv

Agent couldnt solve the problem. So problem remains . Agent has to go to supervisors to see how they can resolve. Still unhappy.
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Anonymous
map-marker Denver, Colorado

No Service of HBO & still Not Refund

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I Subscribed to HBO couple weeks ago and I did Subscribe but not able to watch anything. I canceled the Subscription same day because I cant watch any show and movies. I was thinking Ill get my money back but its been 3 weeks I didnt not Refund yet. Its seems like this Company needs money without service. Such a Ripoff, after talking to a Representative and email all the details nothing happened.
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User's recommendation: Don’t get HBO

Robert C Erj
map-marker Sandy Springs, Georgia

Unable to access account

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Need help accessing the account on my tv No place to enter code on my phone How do I enter the code on phone
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Pros:
  • Movies

Preferred solution: Deliver product or service ordered

User's recommendation: Unable to access account on tv

Frances S Koy

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Verified Reviewer
| map-marker Port Angeles, Washington

Cancel my subscription and refund monies

I canceled my subscription. Received message that stated that my subscription was canceled as of May 27, 2021. The company is still taking money out of my checking account. Please refund my money and cancel my auto pay. Frances A. Scott 103 Willow Lane Port Angeles, Wa. 98362 3**-**1-8779
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